Consumer Court cases are legal disputes filed by consumers against sellers, manufacturers, or service providers for unfair trade practices, defective products, substandard services, or deficiency in delivery. These courts are established under the Consumer Protection Act to ensure quick and effective resolution of grievances without the complexities of civil court procedures.
Consumers may file cases related to issues such as defective goods, medical negligence, false advertising, unfair billing, delayed possession of property, or poor after-sales service. The aim is to protect consumer rights, which include the right to safety, information, choice, and redressal.
There are three levels of consumer courts in India:
To file a case, the consumer must provide documents such as bills, warranty cards, emails, or communication proofs showing deficiency or wrongdoing. Legal representation is not mandatory, making it more accessible and cost-effective. Consumer Courts uphold accountability and promote fair business practices, empowering individuals to seek justice against exploitation.
